Canada Post Strike

Fidelity has plans in place to handle any interruption in business service due to the strike and will continue to monitor the situation closely.

 

  • You can continue to access your accounts and documents online 24/7.

  • If you require any copies of the Financial reports and Management Reports of Fund Performance (MRFPs) please visit: https://www.fidelity.ca/en/financials/

  • We encourage setting up electronic fund transfers (EFT) for any expected payments such as a RRIF payment, systematic withdrawal, and/or cash distribution payment.

 

You can contact your advisor directly or if you require further assistance, please contact us at 1-800-263-4077 or by email at FICCustService@fidelity.ca

 

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Fidelity representatives are available to speak to you from 8:00 a.m. to 8:00 p.m. ET, Monday to Friday.

Due to high call volumes, you may experience longer than anticipated wait times.

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Holiday Hours

Monday, December 23, 2024: from 8:00 AM to 6:00 PM ET
Tuesday, December 24, 2024: from 8:00 AM to 5:00 PM ET
Wednesday, December 25, 2024: Closed (Christmas Day)
Thursday, December 26, 2024: Closed (Boxing Day)
Friday, December 27, 2024: from 8:00 AM to 6:00 PM ET
Monday, December 30, 2024: 8:00 AM to 6:00 PM ET
Tuesday, December 31, 2024: 8:00 AM to 6:00 PM ET
Wednesday, January 1, 2025: Closed (New Year’s Day)
Thursday, January 2, 2025: 8:00 AM to 6:00 PM ET
Friday, January 3, 2025: 8:00 AM to 6:00 PM ET

Our regular hours resume on Monday, January 6, 2025: 8:00 AM to 8:00 PM ET.

Telephone

Toll-free: 1 800 263-4077
Telephone: (416) 307-5200
TTY: 1 800 855-0511
Fax: 1 800 387-8092
Email

Send us a message at Fidelity Customer Service.
Mail

Fidelity Investments Canada
483 Bay Street
Suite 300
Toronto, Ontario
M5G 2N7

Text messaging

Fidelity sends text messages to investors and advisors from our official short code number 24323. Texts are from an automated and unmonitored service, please do not text or reply to that number.

Please note that email is not a secure form of communication and should be used only for general inquiries and information about products and services. Do not send trading instructions, account changes or any personal information by email. To protect your privacy, Fidelity will not accept this type of information sent by email. Please contact a Fidelity representative by phone with any specific account instructions.